We mostly answer your questions about doll hair but we also like knowing if you're having a good day! We hope you are!
  • Support Hours

    9 AM - 5 PM Eastern Standard Time
    Monday - Friday

  • Need to send a photo?

Get quick answers in our FAQ

How much hair do I need?

When determining how much doll hair you need there are two main things to consider: what is the size of your doll’s head and how long do you want the finished length to be? We help take the guesswork out of this process by offering full length (38 inches) and pre-cut hanks of hair to suit any variety of hair rerooting needs you might have. Check out our Hair Size Guide for detailed information on how much hair you will need.

How much are shipping costs?

USA: Packages mailed within the US are a flat rate of $5 for regular shipping. Expedited shipping ranges from $9-$13.

International: Shipping costs for international packages will range from approximately $15 and up, depending on size, weight and service. Visit our International Shipping page for more information.

Can you help me pick a color?

If you need help matching a color, email us a well-lit photo of the hair you would like us to match.

Can I return or exchange something?

We want you to be completely satisfied with your purchase from Dollyhair. If for any reason you are not happy with your order, we offer a hassle-free return policy to ensure that you have a positive shopping experience.

Our return policy is simple:

You can return any item within 30 days of the purchase date for a full refund or exchange for an item of equal value. The item must be in new, unused, and resalable condition, with all original tags and packaging included. You are responsible for the cost of return shipping, unless the item is defective or we made a mistake with your order.

To initiate a return, please contact our customer service team with your order number and a brief explanation of the reason for the return. We will provide you with instructions on how to return the item.

Once we receive the returned item and confirm that it is in new, unused, and resalable condition, we will issue your refund or exchange within 5 business days. Refunds will be issued in the same form of payment used for the original purchase. The original shipping fee is non-refundable.

Please note that personalized or custom-made items are not eligible for returns, refunds or exchanges unless they are defective or we made a mistake with your order.

Thank you for shopping with us, and please don't hesitate to contact us if you have any questions or concerns about our return policy.

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